New Quality Report – What’s Changed?
The new report was created to integrate and unify all quality information […]
Read moreCategory: CYF Quality Updates
Update in the Evaluation and Productivity Report
Update in the Evaluation Report Now you no longer need to access […]
Read moreMeet CYF Copilot: your AI assistant for quality monitoring!
CYF Quality presents the CYF Copilot, an innovative functionality that transforms the […]
Read moreUpdate in the Feedback Application and Contestation Process!
Update in the Feedback Application and Disagreement Process! We have an important […]
Read moreBest Call Center Quality Assurance Tools
Effective call centers rely on a robust ecosystem of tools to deliver […]
Read moreNew feature: uploading files and players over the web.
We’re introducing two improvements to CYF Quality that will make your job […]
Read moreWe present CYF AI Analyzer!
CYF has just made the newest CYF Quality functionality available to all […]
Read moreEmpower Your Call Center with 12 Free Quality Assurance Scorecard Templates!
Empower Your Call Center with 12 Free Quality Assurance Scorecard Templates! Is […]
Read moreNew evaluation report with interactive dashboards, KPIs and dynamic table.
We are pleased to introduce a significant transformation to our reporting system: […]
Read moreUpdate Notice: Improved User Control in CYF Quality
Starting from April 10th, 2024, CYF Quality will implement a stricter user […]
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