We have implemented the option to hide score from agents in the […]

Now you can identify by the selected period: Evaluations Quality index Most […]

We have released a new improvement within our system, in the part […]

We have improvements to the “Productivity per Monitor”! Now you can use […]

One of the main concerns of any company is providing good customer […]

The agent that is the leader in failures is not always the […]

To facilitate the process of resetting the agent’s password, now, on the […]

We’ve made big changes to our user administration page! Now you can: […]

Previously, when moving an agent to a new supervisor team, there was […]