✦ New integrations

Every ticket, chat, email, and call. Already inside CYF.

CYF now connects directly to Zendesk, Zammad, Rasayel, and more. Every interaction from your helpdesk or messaging platform flows into CYF automatically — no exports, no manual uploads — ready to be evaluated the moment it happens.

Talk to us → See how it works
Zendesk
Zammad
Rasayel R Rasayel
+ more
WHAT IT SOLVES

Stop exporting. Start evaluating.

Quality teams lose hours every week pulling tickets and transcripts out of the helpdesk to bring them into CYF. Once connected, that step disappears — every interaction lands in CYF on its own, already matched to the right agent and ready for a scorecard.

Tickets, automatically

Every helpdesk ticket — resolved or still open — is pulled into CYF as soon as it's created or updated, with its full history intact.

Chats, in full

Live chat and WhatsApp conversations sync over as complete threads — every message, in order, exactly as the customer and agent saw it.

Emails, threaded

Email support tickets arrive with the whole back-and-forth attached, so a reviewer never has to hunt for the previous message.

Calls, recorded

Where the platform records the call, the recording and metadata come across too, so voice interactions get evaluated the same way as everything else.

Agents, created automatically

The first time an agent's name comes through from the connected platform, CYF creates their account on its own — no manual setup, ever.

HOW IT WORKS

Connect once. Everything after that is automatic.

There's no daily export, no spreadsheet, no re-uploading last week's tickets. Set the connection up once and CYF keeps pulling new interactions on its own.

01

Tell us your platform

Reach out and let us know you use Zendesk, Zammad, Rasayel, or another tool — our team takes it from there to set up access on your account.

02

Interactions sync in

Tickets, chats, emails, and calls start flowing into CYF automatically, matched to the right agent — and if that agent doesn't exist in CYF yet, their account is created on the spot, using the name from the platform.

03

Evaluate right away

Open any synced interaction in CYF and score it with your usual forms — no separate import step, ever again.

SourceTypeAgentStatus
Zendesk #48213Ticketsarah.johnson● Synced
Rasayel WhatsAppChatmichael.brown● Synced
Zammad #10842Emailjessica.davis● Synced
Zendesk TalkCalldavid.wilson● Synced
SUPPORTED PLATFORMS

Built for the tools you already use.

Zendesk, Zammad, and Rasayel are live today, with more helpdesk and messaging platforms added regularly. Using something else? We build custom integrations on demand, tailored to your specific setup.

Zendesk

Tickets, live chat, and Zendesk Talk recordings sync straight into CYF, with the requester, assignee, and full conversation history preserved.

TicketsChatVoice

Zammad

Every ticket and email thread handled in Zammad is pulled into CYF automatically, keeping the same groups and agent assignments.

TicketsEmail
Rasayel R

Rasayel

WhatsApp conversations managed in Rasayel come across as complete chat threads, ready to be scored just like any other channel.

WhatsAppChat

Custom integrations

Using a helpdesk, CRM, or messaging tool that isn't listed here? We build custom integrations on demand — tell us your setup and we'll scope it with you.

Built on request
FAQ

Questions, answered directly.

Do I still need to export anything manually?+
No. Once the connection is set up, every new ticket, chat, email, or call from that platform arrives in CYF on its own — there's nothing to export or re-upload.
Can I evaluate tickets that were created before I connected the integration?+
We can bring in a backlog of historical interactions as part of setup — talk to us about how far back you'd like to go.
Does the agent assignment carry over correctly?+
Yes. Each synced interaction keeps the agent it was assigned to in the source platform, so it's ready to route straight to the right evaluation queue.
Do I need to set up every agent in CYF before connecting?+
No. If an agent's name comes through on a synced interaction and they don't have a CYF account yet, CYF creates one automatically — there's no need to pre-load your agent list.
What if my helpdesk isn't Zendesk, Zammad, or Rasayel?+
Tell us which platform you use. We're adding new integrations regularly, and if there isn't one yet, we build custom integrations on demand for the tools you already rely on.
Does this work alongside CYF Recorder or automatic monitoring?+
Yes. Interactions synced from your helpdesk sit in CYF next to anything captured by CYF Recorder or automatic monitoring, all evaluated through the same forms and reports.

Get connected without lifting a finger.

Reach out and tell us which platform you use — Zendesk, Zammad, Rasayel, or something else. Our team handles the setup on our end and lets you know as soon as interactions start landing in CYF.

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