New Design for Forms Creation and Editing
We have enhanced the process of creating and editing monitoring forms, making […]
Read moreIntroducing the New Group Manager!
We are introducing a new and enhanced user group management process in […]
Read moreEasily Invite New Users to CYF Quality via Email!
We are excited to announce the latest enhancement to CYF Quality… Say […]
Read more15 Call Center Quality Assurance Best Practices (Including the Use of AI)
Call Center Quality assurance plays a vital role in ensuring excellent customer […]
Read more13 Free Call center Quality Monitoring Scorecards
Quality Monitoring Scorecards for call centers are valuable tools that allow evaluating […]
Read moreComplete Guide on Calibration in Quality Monitoring in Call Centers
Calibration refers to the process of monitoring and standardizing between different quality […]
Read moreHide Score from Agents
We have implemented the option to hide score from agents in the […]
Read moreNew filter on agent history page
Now you can identify by the selected period: Evaluations Quality index Most […]
Read moreImprovement in Disagree By Agents (Ended)
We have released a new improvement within our system, in the part […]
Read moreNew filters in Productivity Per Monitor
We have improvements to the “Productivity per Monitor”! Now you can use […]
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