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January 19, 2023January 27, 2023CYF Quality Updates

New view on training needs report

The agent that is the leader in failures is not always the […]

December 21, 2022December 21, 2022CYF Quality Updates

Password resetting

To facilitate the process of resetting the agent’s password, now, on the […]

December 13, 2022December 13, 2022CYF Quality Updates

New User Administration Page

We’ve made big changes to our user administration page! Now you can: […]

October 11, 2022October 11, 2022CYF Quality Updates

Find supervisors more easily

Previously, when moving an agent to a new supervisor team, there was […]

August 16, 2022August 16, 2022CYF Quality Updates, Uncategorized

CYF Free Changes

We inform you that as of September 1, 2022, CYF Free (our […]

August 3, 2022August 5, 2022CYF Quality Updates

Now CYF can have your face!!

When entering CYF Quality, you will notice a new icon on the […]

July 14, 2022September 29, 2022Call Center Quality Assurance Best Practices

How to apply feedback efficiently in call center quality assurance?

How to apply feedback efficiently in call center quality assurance? The evaluations […]

May 3, 2022May 3, 2022CYF Quality Updates

Improvements and News in CYF Quality — April 2022

Extension of the “Username” field up to 100 characters. Disabled operations are […]

February 8, 2022December 5, 2022CYF Analytics

15 Best Practices for Speech Analytics

15 Best Practices for Speech Analytics Do you think that Speech Analytics […]

January 6, 2022January 13, 2022Uncategorized

11 Tips to Improve the Quality Assurance of your Call Center

11 Tips to Improve Quality Assurance of your Call Center Learn how […]

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