Now CYF can have your face!!
When entering CYF Quality, you will notice a new icon on the […]
How to apply feedback efficiently in call center quality assurance?
How to apply feedback efficiently in call center quality assurance? The evaluations […]
Improvements and News in CYF Quality — April 2022
Extension of the “Username” field up to 100 characters. Disabled operations are […]
15 Best Practices for Speech Analytics
15 Best Practices for Speech Analytics Do you think that Speech Analytics […]
11 Tips to Improve the Quality Assurance of your Call Center
11 Tips to Improve Quality Assurance of your Call Center Learn how […]
Speech Analytics in Call Centers: How Does It Work? What is it for?
Speech Analytics has ceased to be a differential element of certain call […]
Improvement in Evaluations by agent report
Hello there, Continuing to inform you that we have another new feature […]
Call Center Quality Monitoring Scorecard Sample for Sales
Due to the great success of our content Call center Quality Assurance […]
New way of feedback available!
As you know, previously CYF Quality had 2 types of feedback, electronic […]
Top 11 Call Center Quality Assurance Metrics
All areas of a call center must be analyzed, from the efficiency […]