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May 10, 2023May 10, 2023CYF Quality Updates

Hide Score from Agents

We have implemented the option to hide score from agents in the […]

April 28, 2023April 28, 2023CYF Quality Updates

New filter on agent history page

Now you can identify by the selected period: Evaluations Quality index Most […]

March 17, 2023March 17, 2023CYF Quality Updates

Improvement in Disagree By Agents (Ended)

We have released a new improvement within our system, in the part […]

February 17, 2023February 28, 2023CYF Quality Updates

New filters in Productivity Per Monitor

We have improvements to the “Productivity per Monitor”! Now you can use […]

February 8, 2023March 9, 2023CYF Quality Updates

Speech Analytics and Quality assurance: How to Combine Them?

One of the main concerns of any company is providing good customer […]

January 19, 2023January 27, 2023CYF Quality Updates

New view on training needs report

The agent that is the leader in failures is not always the […]

December 21, 2022December 21, 2022CYF Quality Updates

Password resetting

To facilitate the process of resetting the agent’s password, now, on the […]

December 13, 2022December 13, 2022CYF Quality Updates

New User Administration Page

We’ve made big changes to our user administration page! Now you can: […]

October 11, 2022October 11, 2022CYF Quality Updates

Find supervisors more easily

Previously, when moving an agent to a new supervisor team, there was […]

August 16, 2022August 16, 2022CYF Quality Updates, Uncategorized

CYF Free Changes

We inform you that as of September 1, 2022, CYF Free (our […]

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Recent Posts

  • Hide Score from Agents
  • New filter on agent history page
  • Improvement in Disagree By Agents (Ended)
  • New filters in Productivity Per Monitor
  • Speech Analytics and Quality assurance: How to Combine Them?

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