Improvements and News in CYF Quality — April 2022
Extension of the “Username” field up to 100 characters. Disabled operations are […]
15 Best Practices for Speech Analytics
15 Best Practices for Speech Analytics Do you think that Speech Analytics […]
11 Tips to Improve the Quality Assurance of your Call Center
11 Tips to Improve Quality Assurance of your Call Center Learn how […]
Speech Analytics in Call Centers: How Does It Work? What is it for?
Speech Analytics has ceased to be a differential element of certain call […]
Improvement in Evaluations by agent report
Hello there, Continuing to inform you that we have another new feature […]
Call Center Quality Monitoring Scorecard Sample for Sales
Due to the great success of our content Call center Quality Assurance […]
New way of feedback available!
As you know, previously CYF Quality had 2 types of feedback, electronic […]
Top 11 Call Center Quality Assurance Metrics
All areas of a call center must be analyzed, from the efficiency […]
Manual contact insertion in hours
Are you not aware of the news? I’ll tell you 😊 Now […]
What is call center quality assurance? Tips, benefits and more.
To understand what call center quality assurance is, you must first imagine […]