All areas of a call center must be analyzed, from the efficiency of human resources to the efficiency of the sales area, and the quality is no different. In this article, you will see the 11 Call Center Quality Assurance Metrics that you should follow as they will also directly or indirectly affect performance and […]
To understand what call center quality assurance is, you must first imagine a call center. You probably should have imagined a large room with several people talking on the phone at the same time, don’t you? And how to ensure that all these people who are present, they are working in the right way, when there are different types of questions, […]
If you don’t know what a Call Center Quality Assurance Software is, don’t worry, we will explain in detail what it is, all the features it needs to have, its benefits and tips to help you decide which software to choose. What is a Call center Quality Assurance Software? The Call Center Quality Assurance Software […]