What is call center quality assurance? Tips, benefits and more.

Posted Leave a commentPosted in Call Center Quality Assurance Best Practices

To understand what call center quality assurance is, you must first imagine a call center. You probably should have imagined a large room with several people talking on the phone at the same time, don’t you? And how to ensure that all these people who are present, they are working in the right way, when there are different types of questions, […]

What is a Call center Quality Assurance Software? Features, Benefits, and Tips

What is a Call center Quality Assurance Software? Features, Benefits, and Tips

Posted Leave a commentPosted in Call Center Quality Assurance Best Practices

If you don’t know what a Call Center Quality Assurance Software is, don’t worry, we will explain in detail what it is, all the features it needs to have, its benefits and tips to help you decide which software to choose. What is a Call center Quality Assurance Software? The Call Center Quality Assurance Software […]