The most effective method of Call center Quality Assurance that nobody has, but you can have!

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You may already know that the standard process of monitoring today is to listen to the recording of a phone call or read a chat dialogue and from there start filling out the form… but there is a most effective method of call center quality assurance that goes beyond, this method uses screen recording as […]

The importance of monitoring in a call center … Understand it!

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Understand once for all the importance of monitoring in a call center, to get productivity gains from the team and also financial returns… Usually monitoring is not seen with “good eyes” by the companies and its employes, isn’t it? Like any others, companies have commercial interests and then, they must have profit in their activities, […]