Hi, how are you doing?
As you already know, we are facing the COVID-19 pandemic, which impacts a lot on our daily lives and also in our work routine. But we are not here to talk further about the problems we are experiencing, but to bring a solution to work with CYF in home office.
As a result of these changes, it is necessary to replace one of the components of your system, which will not be updated automatically. If you use our Pro or Premium version of CYF, it is mandatory that you update your version of CYF Service on all machines, which can be done manually or via GPO. Failure to update this component will directly impact the stability of all the system…
Attention, regardless if your call centers agents are going to work from home or not, this update will still be necessary.