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Category: Uncategorized

CYF Free Changes

We inform you that as of September 1, 2022, CYF Free (our […]

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By Matheus Guimarães

11 Tips to Improve the Quality Assurance of your Call Center

11 Tips to Improve Quality Assurance of your Call Center Learn how […]

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By Matheus Guimarães

Call Center Quality Monitoring Scorecard Sample for Sales

Due to the great success of our content Call center Quality Assurance […]

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By Matheus Guimarães

The Top 5 Call Center Quality Assurance Metrics

What are the metrics you use most to measure the quality assurance […]

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By Matheus Guimarães

Top 30 Call Center Quality Assurance Best Practices

As usual, we always give you several tips and news about the […]

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By Matheus Guimarães

CYF at Home

Hi, how are you doing? As you already know, we are facing […]

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By Matheus Guimarães

The most effective method of Call center Quality Assurance that nobody has, but you can have!

You may already know that the standard process of monitoring today is […]

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By Matheus Guimarães

How to measure the call center quality assurance performance?

We will explain everything about that, the main concepts and metrics that […]

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By Matheus Guimarães

5 Tips for quality assurance – What to analyze on calls and chats?

If you’ve read our previous text, you know we talked about how […]

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By Matheus Guimarães

How to stand out as a Call Center quality assurance analyst in call center?

If you are reading this text, you probably already work as a […]

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By Matheus Guimarães

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Recent posts

  • New Quality Report – What’s Changed?
  • Update in the Evaluation and Productivity Report
  • Meet CYF Copilot: your AI assistant for quality monitoring!
  • Update in the Feedback Application and Contestation Process!
  • Best Call Center Quality Assurance Tools

Awards

CYF Quality is a leader in Latin America Contact Center Quality Assurance on G2 CYF Quality is a leader in Americas Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Americas Contact Center Quality Assurance on G2 CYF Quality is a leader in Enterprise Americas Contact Center Quality Assurance on G2 CYF Quality is a leader in Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Contact Center Quality Assurance on G2 CYF Quality is a leader in Enterprise Contact Center Quality Assurance on G2 CYF Quality is a leader in Enterprise Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Contact Center Quality Assurance on G2 CYF Quality is a leader in Contact Center Quality Assurance on G2 Users love CYF Quality on G2
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