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How to stand out as a Call Center quality assurance analyst in call center?

If you are reading this text, you probably already work as a […]

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By Matheus Guimarães

What Does a Call Center Quality Assurance Analyst Do?

If you are looking for some job opportunities on call center and […]

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By Matheus Guimarães

Use of speech analytics: What is the best business model?

The use of speech analytics in call centers is increasing but many […]

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By Fernando Speranza

The importance of monitoring in a call center … Understand it!

Understand once for all the importance of monitoring in a call center, […]

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By Matheus Guimarães

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Recent posts

  • Update in the Feedback Application and Contestation Process!
  • Best Call Center Quality Assurance Tools
  • New feature: uploading files and players over the web.
  • We present CYF AI Analyzer!
  • Empower Your Call Center with 12 Free Quality Assurance Scorecard Templates!​

Awards

CYF Quality is a leader in Latin America Contact Center Quality Assurance on G2 CYF Quality is a leader in Americas Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Americas Contact Center Quality Assurance on G2 CYF Quality is a leader in Enterprise Americas Contact Center Quality Assurance on G2 CYF Quality is a leader in Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Contact Center Quality Assurance on G2 CYF Quality is a leader in Enterprise Contact Center Quality Assurance on G2 CYF Quality is a leader in Enterprise Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Contact Center Quality Assurance on G2 CYF Quality is a leader in Contact Center Quality Assurance on G2 Users love CYF Quality on G2
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