Are you not aware of the news? I’ll tell you 😊
Now you can enter the contact with duration in hours on the manual insert screen (phone, email, chat and face-to-face).
Before it was only possible to add minutes and seconds …
By clicking on the “In hours” option, the mask is changed to HH: MM: SS, as shown in the images below:
This will be extremely useful for long contacts on chat channels and also via email!