How to apply feedback efficiently in call center quality assurance?
How to apply feedback efficiently in call center quality assurance? The evaluations […]
Read moreImprovements and News in CYF Quality — April 2022
Extension of the “Username” field up to 100 characters. Disabled operations are […]
Read more15 Best Practices for Speech Analytics
15 Best Practices for Speech Analytics Do you think that Speech Analytics […]
Read more11 Tips to Improve the Quality Assurance of your Call Center
11 Tips to Improve Quality Assurance of your Call Center Learn how […]
Read moreSpeech Analytics in Call Centers: How Does It Work? What is it for?
Speech Analytics has ceased to be a differential element of certain call […]
Read moreImprovement in Evaluations by agent report
Hello there, Continuing to inform you that we have another new feature […]
Read moreCall Center Quality Monitoring Scorecard Sample for Sales
Due to the great success of our content Call center Quality Assurance […]
Read moreNew way of feedback available!
As you know, previously CYF Quality had 2 types of feedback, electronic […]
Read moreTop 11 Call Center Quality Assurance Metrics
All areas of a call center must be analyzed, from the efficiency […]
Read moreManual contact insertion in hours
Are you not aware of the news? I’ll tell you 😊 Now […]
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