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March 30, 2020April 22, 2020Monitoria

The Importance of Quality Assurance Monitoring Working From Home.

Indispensably, we need to talk about the importance of call center quality […]

March 24, 2020March 24, 2020Uncategorized

CYF at Home

Hi, how are you doing? As you already know, we are facing […]

March 23, 2020April 27, 2022Uncategorized

The most effective method of Call center Quality Assurance that nobody has, but you can have!

You may already know that the standard process of monitoring today is […]

February 12, 2020December 14, 2022Monitoria

Call center Quality Assurance Scorecard template CS and CX

Quality assurance is an extremely important area to measure as the name […]

January 16, 2020January 13, 2023Uncategorized

How to measure the call center quality assurance performance?

We will explain everything about that, the main concepts and metrics that […]

December 13, 2019December 14, 2022Uncategorized

5 Tips for quality assurance – What to analyze on calls and chats?

If you’ve read our previous text, you know we talked about how […]

December 3, 2019October 24, 2022Uncategorized

How to stand out as a Call Center quality assurance analyst in call center?

If you are reading this text, you probably already work as a […]

December 2, 2019October 24, 2022Uncategorized

What Does a Call Center Quality Assurance Analyst Do?

If you are looking for some job opportunities on call center and […]

April 5, 2018April 4, 2022Uncategorized

Use of speech analytics: What is the best business model?

The use of speech analytics in call centers is increasing but many […]

February 20, 2018April 4, 2022Uncategorized

The importance of monitoring in a call center … Understand it!

Understand once for all the importance of monitoring in a call center, […]

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