How to measure the call center quality assurance performance?
We will explain everything about that, the main concepts and metrics that […]
5 Tips for quality assurance – What to analyze on calls and chats?
If you’ve read our previous text, you know we talked about how […]
How to stand out as a Call Center quality assurance analyst in call center?
If you are reading this text, you probably already work as a […]
What Does a Call Center Quality Assurance Analyst Do?
If you are looking for some job opportunities on call center and […]
Use of speech analytics: What is the best business model?
The use of speech analytics in call centers is increasing but many […]
The importance of monitoring in a call center … Understand it!
Understand once for all the importance of monitoring in a call center, […]