17 Call Center Quality Assurance Best Practices (Including the Use of AI)
Call Center Quality assurance plays a vital role in ensuring excellent customer […]
Read more13 Free Call center Quality Monitoring Scorecards
Quality Monitoring Scorecards for call centers are valuable tools that allow evaluating […]
Read moreComplete Guide on Calibration in Quality Monitoring in Call Centers
Calibration refers to the process of monitoring and standardizing between different quality […]
Read moreHide Score from Agents
We have implemented the option to hide score from agents in the […]
Read moreNew filter on agent history page
Now you can identify by the selected period: Evaluations Quality index Most […]
Read moreImprovement in Disagree By Agents (Ended)
We have released a new improvement within our system, in the part […]
Read moreNew filters in Productivity Per Monitor
We have improvements to the “Productivity per Monitor”! Now you can use […]
Read moreSpeech Analytics and Quality assurance: How to Combine Them?
One of the main concerns of any company is providing good customer […]
Read moreNew view on training needs report
The agent that is the leader in failures is not always the […]
Read morePassword resetting
To facilitate the process of resetting the agent’s password, now, on the […]
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