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October 18, 2021April 4, 2022CYF Analytics

Speech Analytics in Call Centers: How Does It Work? What is it for?

Speech Analytics has ceased to be a differential element of certain call […]

October 4, 2021October 4, 2021CYF Quality Updates

Improvement in Evaluations by agent report

Hello there, Continuing to inform you that we have another new feature […]

September 3, 2021September 3, 2021Uncategorized

Call Center Quality Monitoring Scorecard Sample for Sales

Due to the great success of our content Call center Quality Assurance […]

June 7, 2021CYF Quality Updates

New way of feedback available!

As you know, previously CYF Quality had 2 types of feedback, electronic […]

May 28, 2021May 28, 2021Call Center Quality Assurance Best Practices

Top 11 Call Center Quality Assurance Metrics

All areas of a call center must be analyzed, from the efficiency […]

May 25, 2021CYF Quality Updates

Manual contact insertion in hours

Are you not aware of the news? I’ll tell you 😊 Now […]

December 21, 2020February 9, 2021Call Center Quality Assurance Best Practices

What is call center quality assurance? Tips, benefits and more.

To understand what call center quality assurance is, you must first imagine […]

October 1, 2020December 29, 2022Uncategorized

The Top 5 Call Center Quality Assurance Metrics

What are the metrics you use most to measure the quality assurance […]

What is a Call center Quality Assurance Software? Features, Benefits, and Tips
August 5, 2020August 5, 2020Call Center Quality Assurance Best Practices

What is a Call center Quality Assurance Software? Features, Benefits, and Tips

If you don’t know what a Call Center Quality Assurance Software is, […]

June 22, 2020December 29, 2022Uncategorized

Top 30 Call Center Quality Assurance Best Practices

As usual, we always give you several tips and news about the […]

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