The Importance of Quality Assurance Monitoring Working From Home.
Indispensably, we need to talk about the importance of call center quality […]
CYF at Home
Hi, how are you doing? As you already know, we are facing […]
The most effective method of Call center Quality Assurance that nobody has, but you can have!
You may already know that the standard process of monitoring today is […]
Call center Quality Assurance Scorecard template CS and CX
Quality assurance is an extremely important area to measure as the name […]
How to measure the call center quality assurance performance?
We will explain everything about that, the main concepts and metrics that […]
5 Tips for quality assurance – What to analyze on calls and chats?
If you’ve read our previous text, you know we talked about how […]
How to stand out as a Call Center quality assurance analyst in call center?
If you are reading this text, you probably already work as a […]
What Does a Call Center Quality Assurance Analyst Do?
If you are looking for some job opportunities on call center and […]
Use of speech analytics: What is the best business model?
The use of speech analytics in call centers is increasing but many […]
The importance of monitoring in a call center … Understand it!
Understand once for all the importance of monitoring in a call center, […]