Improvement in Disagree By Agents (Ended)
We have released a new improvement within our system, in the part […]
Read moreNew filters in Productivity Per Monitor
We have improvements to the “Productivity per Monitor”! Now you can use […]
Read moreSpeech Analytics and Quality assurance: How to Combine Them?
One of the main concerns of any company is providing good customer […]
Read moreNew view on training needs report
The agent that is the leader in failures is not always the […]
Read morePassword resetting
To facilitate the process of resetting the agent’s password, now, on the […]
Read moreNew User Administration Page
We’ve made big changes to our user administration page! Now you can: […]
Read moreFind supervisors more easily
Previously, when moving an agent to a new supervisor team, there was […]
Read moreCYF Free Changes
We inform you that as of September 1, 2022, CYF Free (our […]
Read moreNow CYF can have your face!!
When entering CYF Quality, you will notice a new icon on the […]
Read moreHow to apply feedback efficiently in call center quality assurance?
How to apply feedback efficiently in call center quality assurance? The evaluations […]
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