Speech Analytics in Call Centers: How Does It Work? What is it for?
Speech Analytics has ceased to be a differential element of certain call […]
Improvement in Evaluations by agent report
Hello there, Continuing to inform you that we have another new feature […]
Call Center Quality Monitoring Scorecard Sample for Sales
Due to the great success of our content Call center Quality Assurance […]
New way of feedback available!
As you know, previously CYF Quality had 2 types of feedback, electronic […]
Top 11 Call Center Quality Assurance Metrics
All areas of a call center must be analyzed, from the efficiency […]
Manual contact insertion in hours
Are you not aware of the news? I’ll tell you 😊 Now […]
What is call center quality assurance? Tips, benefits and more.
To understand what call center quality assurance is, you must first imagine […]
The Top 5 Call Center Quality Assurance Metrics
What are the metrics you use most to measure the quality assurance […]
What is a Call center Quality Assurance Software? Features, Benefits, and Tips
If you don’t know what a Call Center Quality Assurance Software is, […]
Top 30 Call Center Quality Assurance Best Practices
As usual, we always give you several tips and news about the […]