Blog - Page 3 of 6 - CYF

Hide Score from Agents

We have implemented the option to hide score from agents in the […]

By Felipe Pontes

New filter on agent history page

Now you can identify by the selected period: Evaluations Quality index Most […]

By Felipe Pontes

Improvement in Disagree By Agents (Ended)

We have released a new improvement within our system, in the part […]

By Felipe Pontes

New filters in Productivity Per Monitor

We have improvements to the “Productivity per Monitor”! Now you can use […]

By Felipe Pontes

Speech Analytics and Quality assurance: How to Combine Them?

One of the main concerns of any company is providing good customer […]

By Matheus Guimarães

New view on training needs report

The agent that is the leader in failures is not always the […]

By Matheus Guimarães

Password resetting

To facilitate the process of resetting the agent’s password, now, on the […]

By Matheus Guimarães

New User Administration Page

We’ve made big changes to our user administration page! Now you can: […]

By Matheus Guimarães

Find supervisors more easily

Previously, when moving an agent to a new supervisor team, there was […]

By Matheus Guimarães

CYF Free Changes

We inform you that as of September 1, 2022, CYF Free (our […]

By Matheus Guimarães

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