The new era of Call Center Quality Assurance with Artificial Intelligence
Same CYF Quality as you’re already used to.
by Artificial Intelligence.
All daily Call Center Quality Assurance tasks,
on Autopilot with Artificial Intelligence.
The new AI-powered CYF Quality revolutionizes call center quality assurance.
It provides comprehensive evaluations of interactions between agents and customers using advanced natural language processing, identifying areas for improvement and common issues across multiple calls in real-time.
This saves time and resources while providing actionable insights for targeted coaching and training. With CYF Quality AI, call centers can provide higher customer satisfaction and loyalty, taking their customer service to the next level.
Training coach 📚
Contact summary 📞
Spelling and grammar analysis 🗣️
Customer analysis 💬
Meanwhile AI it’s not ready,
meet other features from CYF Quality
Join CYF Community
around the World.