Access Custom Reports Easily and Securely.
Prioritizing security and ease of use for our users, we have added […]
Read more13 Essential Call Center Quality Assurance Tools
In today’s hyper-competitive business landscape, delivering top-notch customer service has become a […]
Read moreImproving Analysis of Edited Evaluations
The ability to review and edit evaluations plays a key role in […]
Read moreNew Design for Forms Creation and Editing
We have enhanced the process of creating and editing monitoring forms, making […]
Read moreIntroducing the New Group Manager!
We are introducing a new and enhanced user group management process in […]
Read moreEasily Invite New Users to CYF Quality via Email!
We are excited to announce the latest enhancement to CYF Quality… Say […]
Read more15 Call Center Quality Assurance Best Practices (Including the Use of AI)
Call Center Quality assurance plays a vital role in ensuring excellent customer […]
Read more13 Free Call center Quality Monitoring Scorecards
Quality Monitoring Scorecards for call centers are valuable tools that allow evaluating […]
Read moreComplete Guide on Calibration in Quality Monitoring in Call Centers
Calibration refers to the process of monitoring and standardizing between different quality […]
Read moreHide Score from Agents
We have implemented the option to hide score from agents in the […]
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