What Does a Call Center Quality Monitor Do?
What Does a Call Center Quality Monitor Do? ⏱️ 6 min read […]
Read moreAI Risk Monitoring
CYF’s new Risk Monitoring replaces the sampling model with an intelligent analysis […]
Read moreNew Feature Available: Enhanced Search Screen
Starting now, on the CYF operations screen, a new search interface is […]
Read moreNew Feature: Menu Items Administrator
More control, security, and customization over what each user group can access […]
Read moreHow the Technology Behind AI-Powered Quality Monitoring Works
Artificial Intelligence (AI) is no longer a distant or complex concept. Today, […]
Read moreNew CYF Homepage: More Personalization, Visibility, Control, and Results.
It’s now much easier to track the indicators that truly matter for […]
Read moreAI-Powered Quality Assurance: The Complete Guide to Optimizing Your Operation
https://youtu.be/viTTo-J4DVc Is your company still relying on manual processes for quality assurance? […]
Read moreNew Quality Report – What’s Changed?
The new report was created to integrate and unify all quality information […]
Read moreUpdate in the Evaluation and Productivity Report
Update in the Evaluation Report Now you no longer need to access […]
Read moreMeet CYF Copilot: your AI assistant for quality monitoring!
CYF Quality presents the CYF Copilot, an innovative functionality that transforms the […]
Read more