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5 erros comuns no seu script para os atendentes

Neste post separamos 5 erros comuns no seu script para os atendentes, […]

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By Matheus Guimarães

7 motivos para NÃO utilizar planilhas em Excel para realizar monitoria de qualidade.

Identificamos 7 motivos para não utilizar planilhas em Excel para realizar monitoria […]

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By Matheus Guimarães

O que é Speech Analytics?

Tem um assunto bem controvertido sobre o qual muitas pessoas estão se […]

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By Fernando Speranza

Importância da monitoria em um call center… Entenda!

Entenda de uma vez por todas a importância da monitoria em um […]

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By Matheus Guimarães

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Recent posts

  • Conheça o CYF Copilot: seu assistente de IA na monitoria de qualidade!
  • Melhores Ferramentas de Monitoria de Qualidade para Call Center
  • Novidade no Fluxo de Aplicação e Contestação de Feedback!
  • Novo Recurso: Player e Upload de Arquivos via Web.
  • Apresentamos o CYF AI Analyzer!

Awards

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