New Feature: Menu Items Administrator
More control, security, and customization over what each user group can access […]
Read moreHow the Technology Behind AI-Powered Quality Monitoring Works
Artificial Intelligence (AI) is no longer a distant or complex concept. Today, […]
Read moreNew CYF Homepage: More Personalization, Visibility, Control, and Results.
It’s now much easier to track the indicators that truly matter for […]
Read moreAI-Powered Quality Assurance: The Complete Guide to Optimizing Your Operation
https://youtu.be/viTTo-J4DVc Is your company still relying on manual processes for quality assurance? […]
Read moreNew Quality Report – What’s Changed?
The new report was created to integrate and unify all quality information […]
Read moreUpdate in the Evaluation and Productivity Report
Update in the Evaluation Report Now you no longer need to access […]
Read moreMeet CYF Copilot: your AI assistant for quality monitoring!
CYF Quality presents the CYF Copilot, an innovative functionality that transforms the […]
Read moreUpdate in the Feedback Application and Contestation Process!
Update in the Feedback Application and Disagreement Process! We have an important […]
Read moreBest Call Center Quality Assurance Tools
Effective call centers rely on a robust ecosystem of tools to deliver […]
Read moreNew feature: uploading files and players over the web.
We’re introducing two improvements to CYF Quality that will make your job […]
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