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Category: CYF Quality Updates

Update in the Evaluation and Productivity Report

Update in the Evaluation Report Now you no longer need to access […]

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By Felipe Pontes

Meet CYF Copilot: your AI assistant for quality monitoring!

CYF Quality presents the CYF Copilot, an innovative functionality that transforms the […]

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By Felipe Pontes

Update in the Feedback Application and Contestation Process!

Update in the Feedback Application and Disagreement Process! We have an important […]

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By Matheus Guimarães

Best Call Center Quality Assurance Tools

Effective call centers rely on a robust ecosystem of tools to deliver […]

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By Matheus Guimarães

New feature: uploading files and players over the web.

We’re introducing two improvements to CYF Quality that will make your job […]

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By Felipe Pontes

We present CYF AI Analyzer!

CYF has just made the newest CYF Quality functionality available to all […]

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By Felipe Pontes

Empower Your Call Center with 12 Free Quality Assurance Scorecard Templates!​

Empower Your Call Center with 12 Free Quality Assurance Scorecard Templates! Is […]

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By Matheus Guimarães

New evaluation report with interactive dashboards, KPIs and dynamic table.

We are pleased to introduce a significant transformation to our reporting system: […]

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By Felipe Pontes

Update Notice: Improved User Control in CYF Quality

Starting from April 10th, 2024, CYF Quality will implement a stricter user […]

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By Felipe Pontes

CYF Quality: A G2 Award-Winning Powerhouse in Contact Center Quality Assurance

Get ready for a stellar announcement because CYF Quality is not just […]

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By Matheus Guimarães

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Recent posts

  • Update in the Evaluation and Productivity Report
  • Meet CYF Copilot: your AI assistant for quality monitoring!
  • Update in the Feedback Application and Contestation Process!
  • Best Call Center Quality Assurance Tools
  • New feature: uploading files and players over the web.

Awards

CYF Quality is a leader in Latin America Contact Center Quality Assurance on G2 CYF Quality is a leader in Americas Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Americas Contact Center Quality Assurance on G2 CYF Quality is a leader in Enterprise Americas Contact Center Quality Assurance on G2 CYF Quality is a leader in Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Contact Center Quality Assurance on G2 CYF Quality is a leader in Enterprise Contact Center Quality Assurance on G2 CYF Quality is a leader in Enterprise Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Contact Center Quality Assurance on G2 CYF Quality is a leader in Contact Center Quality Assurance on G2 Users love CYF Quality on G2
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