Update in the Feedback Application and Contestation Process!
Update in the Feedback Application and Disagreement Process! We have an important […]
Read moreCategory: CYF Quality Updates
Best Call Center Quality Assurance Tools
Effective call centers rely on a robust ecosystem of tools to deliver […]
Read moreNew feature: uploading files and players over the web.
We’re introducing two improvements to CYF Quality that will make your job […]
Read moreWe present CYF AI Analyzer!
CYF has just made the newest CYF Quality functionality available to all […]
Read moreEmpower Your Call Center with 12 Free Quality Assurance Scorecard Templates!
Empower Your Call Center with 12 Free Quality Assurance Scorecard Templates! Is […]
Read moreNew evaluation report with interactive dashboards, KPIs and dynamic table.
We are pleased to introduce a significant transformation to our reporting system: […]
Read moreUpdate Notice: Improved User Control in CYF Quality
Starting from April 10th, 2024, CYF Quality will implement a stricter user […]
Read moreCYF Quality: A G2 Award-Winning Powerhouse in Contact Center Quality Assurance
Get ready for a stellar announcement because CYF Quality is not just […]
Read moreAccess Custom Reports Easily and Securely.
Prioritizing security and ease of use for our users, we have added […]
Read moreImproving Analysis of Edited Evaluations
The ability to review and edit evaluations plays a key role in […]
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