CYF Quality presents the CYF Copilot, an innovative functionality that transforms the way you carry out your monitoring.
With CYF Copilot, you no longer need to hear or read the entire contact: the system automatically generates a detailed and accurate description of what happened during the service, using advanced natural language analysis technology and real-time data.
How does it work?
CYF Copilot identifies and organizes essential service information, such as compliance with protocols, problem solving and other important points, all in a clear and objective manner. This complete description appears directly on the monitoring form screen, facilitating and speeding up the evaluation process.
How to use it?
Access the steps below in CYF Quality:
- Access the Manual Insert page in the phone channel.
- Download and attach the contact that will be evaluated.
- Complete the contact information on the manual insert screen and click “Record and Evaluate Now”.
- After entering the contact, click the rate button.
- Follow the magic of CYF Copilot on the screen filling out the monitoring form.
Guaranteed security and privacy
Don’t worry about privacy! The entire analysis and description generation process is carried out exclusively on CYF servers, without any need to send data to third parties. Thus, we guarantee the protection of information and compliance with security policies.
Benefits of CYF Copilot:
- Efficiency: save time when evaluating contacts without having to review long audios or texts.
- Clarity: Quickly view the most relevant service information.
- Precision: count on data reliably extracted by intelligent analysis.
CYF Copilot was created to simplify your work and make assessments even more assertive. Try it and discover a new way to monitor with efficiency and quality!
