Update in the Evaluation Report

Now you no longer need to access multiple operations and extract reports from each one… The Evaluations Report has been updated with a new filter called “Consolidate all operations.” Additionally, a maximum evaluation limit has been implemented to prevent system performance issues.

New filter “Consolidate all operations”

1. Click the filter icon.
2. Filter by Evaluation Date.
3. Select the new filter “Consolidate all operations”.

Now, you can view consolidated data from all operations in the report.

Evaluation Limit for Improved Performance

When the “Consolidate all operations” filter is enabled, the report will display a maximum of 100,000 evaluations.

This restriction has been applied to prevent slowdowns and enhance the user experience.

Filter for Identifying the Evaluated Operation

To find out in which operation an agent was evaluated, follow these steps to add the filter to the report. When activated, this filter will add a column showing the operation where the agent was evaluated.

To activate it, follow these steps:

1. In the Evaluations Report, where the agents’ names are displayed.

2. Click on the filter icon.

3. Select the option “Operation”.

The report will be automatically filtered, displaying the operation in which the agent was evaluated, as shown in the image below.

If you need more information or support, please contact our team.

Update in the Productivity Report

Now you no longer need to access multiple operations and extract reports from each one… The Productivity Report now includes a new filter called “Consolidate all operations.”

See how to access the new filter. When activated, this filter will add a column showing the operation where the agent was evaluated.

New filter “Consolidate all operations”

1. Click on the filter icon.
2. Filter by Evaluation Date.
3. Select the new filter “Consolidate all operations.”

Now, you can view consolidated data from all operations in the report.

Evaluation Limit for Improved Performance

• • When the “Consolidate all operations” filter is enabled, the report will display a maximum of 100,000 evaluations.
  • This restriction has been applied to prevent slowdowns and enhance the user experience.

Identification of Operations

To find out in which operation an agent was evaluated, follow these steps to add the filter to the report:

1. In the Productivity Report, where the agents’ names are displayed.
2. Click on the filter icon.
3. Select the “Operation” option.

Once activated, the report will be automatically filtered, adding a column named “Operation” that displays in which operation the agents were evaluated, as shown in the image below.

If you need more information or support, please contact our team.