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Search Knowledge Base

Reportes

  • Informe de Productividad
  • Nuevo informe de evaluación
  • Informe de Calidad

Operacion

  • Crear y editar operaciones manualmente
  • Creación de operaciones mediante el Wizard
  • Creación y edición de formularios utilizando una plantilla en blanco.
  • Justificaciones por no evaluación
  • Proporcionar feedback a los agentes en CYF Quality

Usuarios

  • Invitar a usuarios usando WIZARD
  • Cómo crear Grupos no CYF Quality.
  • Creando usuario manualmente
  • Introducir contactos

Evaluación

  • Evaluación en la práctica

Recent posts

  • Nuevo Informe de Calidad – ¿Qué cambió?
  • Actualización en el Informe de Evaluaciones y Productividad
  • Conozca CYF Copilot: su asistente de IA en el monitoreo de calidad.
  • Las mejores herramientas de monitoreo de calidad para call centers
  • ¡Novedad en el Flujo de Aplicación y Contestación de Feedback!

Awards

CYF Quality is a leader in Latin America Contact Center Quality Assurance on G2 CYF Quality is a leader in Americas Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Americas Contact Center Quality Assurance on G2 CYF Quality is a leader in Enterprise Americas Contact Center Quality Assurance on G2 CYF Quality is a leader in Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Contact Center Quality Assurance on G2 CYF Quality is a leader in Enterprise Contact Center Quality Assurance on G2 CYF Quality is a leader in Enterprise Contact Center Quality Assurance on G2 CYF Quality is a leader in Small-Business Contact Center Quality Assurance on G2 CYF Quality is a leader in Contact Center Quality Assurance on G2 Users love CYF Quality on G2
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