Make all management more efficient with our
Free Call Center Quality Assurance Software

Call center quality assurance scorecard template

Features

checklist

Scorecard creation tool

Creating quality assurance scorecards shouldn’t be a hard task.

feedback

Electronic Feedback

Electronic feedback sent automatically when you finish your evaluation.

business-report

Automated reports

Reports need to work for you, don’t spend your time working for them.

integrated

Integrations

Stop creating contacts manually on your QA software, leave this task with our integrations.

screen

Agent's screen recording

Not always just read a chat dialogue or listen to a call recording is enough to know what happened in a customer interaction. Record the agent’s screen and discover precious information.

web-analytics

Analytics

Stop evaluating by sample, evaluate by facts found in the calls and chats.

Optimize your routine

Stay on top of things

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Get started now using CYF Quality

Pricing

Prices based on up to 100 users.

Also exists an initial setup invest which is 2x the plan price chosen.

CYF Free
USD$ 0,00 monthly
Scorecard creation tool
Reports
1 year evaluation data history
Up to 500 monthly evaluations
 
 
 
 
 
 
 
 
CYF Lite
USD$ 699,90 monthly
Scorecard creation tool
Reports
Unlimited evaluation data history
Unlimited monthly evaluations
Attach files to the evaluations
Electronic feedback
Auditing
Calibration
Behavioral evaluation
 
 
 
CYF Pro
USD$ 1499,90 monthly
Scorecard creation tool
Reports
Unlimited evaluation data history
Unlimited monthly evaluations
Attach files to the evaluations
Electronic feedback with pop-up
Auditing
Calibration
Behavioral evaluation
Stealth screen monitoring with recording built-in
 
 
CYF Premium
USD$ 1999,90 monthly
Scorecard creation tool
Reports
Unlimited evaluation data history
Unlimited monthly evaluations
Attach files to the evaluations
Electronic feedback with pop-up
Auditing
Calibration
Behavioral evaluation
Stealth screen monitoring with recording built-in
Screen and voice recording
1 integration included