Speech Analytics

Transcribe, analyze and rate it!

All you need, automatically.

With CYF Analytics you monitor all your phone calls and select only the most importants.

Use the smart search for chats handled too. 

speech analytics
speech analytics

What is able to detect?

  • Offensive words.
  • Family of words, synonyms, phrases, sequences, etc.
  • Business opportunities.
  • Lost sales.
  • Track competitors and brands.
  • Specific customers needs.
  • Compliance.
  • Sales audit.
  • Scripts adherence.

How to use?

Speech Analytics

  • Performed 100% or by sampling methods 
  • Find words / phrases that could cause loss
  • Classifies calls by type
  • Fills out checklists automatically
  • Evaluates adherence to scripts
  • Find out the best arguments
  • Helps with fraud prevention 

Speech Analytics + Monitors

  • Help monitors partially fill out checklists
  • Select which calls should be monitored by the quality team
  • Search calls for best sales techniques, results, business opportunities, etc.
  • Locates non-compliances and sends them to the audit team