The CYF System

Make management more efficient with our call center quality monitoring system.

  • Speed and ease from the installation to the sending of feedback to agents.
  • Triple the productivity of your team.

Find out which is the best version for you

Call Center Quality Monitoring System

CYF Free

The free monitoring system that every Call Center must have. Ideal for those who do not have a quality monitoring system or still use spreadsheets in excel.

CYF Lite

Add more features with this great low cost alternative. More productivity and efficient way to apply feedback.

CYF Pro

Be the best in class. Maximize customer satisfaction and minimize your costs. Build your solution with the tools you need according to your needs.

  • Access to Monitors / Supervisors / Managers
  • Checklists Creation Tool 
  • Quality and Productivity Reports
  • 1 Year History
  • Support Forum and Tutorials 
  • Up to 500 monthly evaluations
  • Access to Monitors / Supervisors / Managers / Agents / External Users
  • Checklists Creation Tool 
  • Quality and Productivity Reports
  • 5 Years History
  • Forum, Tutorials, E-mail and Phone Support 
  • Unlimited Number of Agents
  • Attach Audio Records to Monitoring Checklists
  • Agents Feedback Tracking
  • Electronic Feedback
  • Access to Monitors / Supervisors / Managers / Agents / External Users
  • Checklists Creation Tool 
  • Quality and Productivity Reports
  • Unlimited History
  • Forum, Tutorials, E-mail and Phone Support 
  • Unlimited Number of Agents
  • Attach Audio Records to Monitoring Checklists
  • Agents Feedback Tracking
  • Electronic Feedback with Pop-Up
  • Screen Recording
  • Voice Recording
  • Stealth Screen Monitoring
  • Integration with Speech Analytics
  • Integration with WFM