No matter what country the WebCall comes from, you always will pay the same cost per minute for the monthly conversation time used.

Who pays the service charges when the user Click2Call?
You pay only for the monthly minutes used. No setup fee, no monthly fee, no ending fee.

Who can call to my company using my WebPhone?
Anyone who see your WebPhone button in your site, email signature or banners and click on it. A broadband internet connection, multimedia (microphone and speakers) are required.

What number or ID should I need to divulge?
There is no number to dial. The caller will just click on your WebPhone image in your website, emails or banners.

Can I use the CYF WebPhone for personal calls (person to person)?
Yes, but this service was designed for consumer to business communications. So, you can only manage incoming contacts. If you want to use it for personal communications we recommend you to use other communication software like Skype, MSN Messenger, Yahoo Messenger or others.

Does the caller needs to sign up at CYF to call to my company?
No. No registration is needed for the caller. No fees, no charge per minute, no telephone lines required. It is completely free for the caller (will Call You Free).

Why should I include my WebPhone in my emails signature?
Because it will increase the efficiency of your emails by having more return from your email marketing campaigns and providing also a better customer service by giving the people a way to Call You Free.

Is there any limit for quantity of webcalls received or talking time?
No. All are unlimited, as long as you have enough agents to handle it.

Does the WebPhone have caller ID?
Yes. It has an improved caller ID feature. When an incoming webcall arrives, you know the caller’s geographic location (city and country) and preferred language.

Can someone listen my webcall conversations (other than the caller or my agent)?
No, to avoid this, the voice data packets are encoded with 128 bits cryptography.

Can my agents answer incoming webcalls at home?
Yes. Actually they can answer incoming webcalls anywhere, as long they have one telephone line available.

Can I receive incoming webcalls in my office's land lines or mobile?
Yes, that's the idea.

Can I use my WebPhone to call to a regular land line or mobile?
Yes. See our Call Center's section.

Can I get statistic reports?
Yes. There are several kind of reports available.

Where else I can put my WebPhone?
In your website, banners, internet portals, emails, email marketing etc.

Can the caller call to my company from a cyber internet cafe?
Yes, since he has the macromedia flash plugin installed in their internet browser.

Does it work with dial-up internet connection?
Yes. But we can not warranty the audio quality, because it depends on the connection speed.  In order the preserve a good audio quality we recommend that both the caller and the agent have a broadband internet connection at their locations.

What is the difference between CYF WebPhone and other communications software like Skype, MSN Messenger or Yahoo Messenger?
a) with CYF WebPhone the caller doesn't need to open an account to get an user name or ID, simply Click To Call.
b) the caller just clicks on the call button and automatically call to your company, and no one else.
c) the caller doesn't need to install or configure any software on his computer.
d) CYF WebPhone is designed for consumer to business communications.
e) you can have many agents and ring groups to handle incoming webcalls.
f) you have statistical utilization reports.

Does it run under Windows, linux and Mac?
Yes, calls can be made it using all major internet browsers and operative systems.

I do not use Outlook as my email client. Can I include anyway my webphone in my email signatures?
Yes. Even if you use Outlook Express, Microsoft Outlook, Eudora or other email clients, you can include your webphone in your email signatures.

What about my hotmail account or other webmail accounts?
You can include your webphone in your email signatures also in any webmail account service.

I use Apple Macintosh to send my emails. Can I include anyway my webphone in my email signatures?
Yes. You can include your webphone link in your email signatures also if you use an Apple Macintosh email client.

My website is hosted on a Linux os Mac server. Is my webphone compatible with Linux, Unix or Mac?
Your webphone link will work with any web server and it is platform independent. So your ISP can have Linux, Windows with or without support for PHP, ASP, ColdFusion or other languages. It just needs plain HTML support.

What happen if another person webcall me while I am in a webcall?
It depends on your telephony system. If you have call waiting service, you will hear the beep. Also if you have rotative lines, the call will be automatically derived to the next available line.

Can I use any sip soft-phones instead of regular telephones?
Yes, as long as it is properly installed in your operative system.

Can I block incomings webcalls from some countries?
Yes, you can define in the settings section of your application from which countries you accept incoming webcalls and from which you do not.

Can I accept incomings webcalls only in one specific language?
Yes, you can define in the settings section of your application in what languages you accept incoming webcalls and in what languages you do not.

I am a application developer, Can I include the Click2Call link in my executable application.?
Yes, you can create a direct link between your users and you.

What do I need to get my webphone?
Just go to our registration page, fill the form with the necessary data we need to configure your webphone and you will receive shortly an email with the instructions to start using the system. Follow the instructions and your will be ready to receive incoming webcalls.

Does the caller need to download and/or install any software on his computer?
No.

Is the same webphone image for my website and my emails?
You can use the same or a different one. It's up to you.

How many WebPhones links can I use?
As many as you want. You can include unlimited copies or your webphone link in your website, referrer websites, email signatures, banners etc. You can also include it in every page of your website.

How much internet bandwidth does it use when I'm in a call?
The minimum bandwidth usage is 20 KBps. per concurrent call

I want to receive incoming webcalls only during my working time.
You can configure your working time in the settings section of your application. If someone webcall you out of your working time the system will tell that to the caller and will not initiate the call.

How much should I pay for each minute of WebCall conversation?
Check our local rates to your country. We guarantee lowest prices in each case.

Do you bill for seconds or minutes used?
Each call is billed in minutes used. For example, if one call takes 1 minute and 35 seconds, you will be billed 2 minutes.

How much does it cost per contact?
It's free for callers. Your company pays only for the minutes of WebCall used. No setup fees. No extra charges.

Should I have to pay an extra fee to put more than one webphone image in my website?
No. You can use unlimited copies of your webphone image or link.

Do you charge for the ringing time if nobody answer the WebCall?
No. Charges per minute start when the WebCall is answered.

If the caller calls from outside my country should I pay for international rates?
No. You will always pay for the cost stipulated to your country, no matter what's the country's caller.

What are the benefits of include my webphone in my email marketing campaigns?
Too many. All you have to do is include your webphone link as part as your html email, followed by your TAG reference (one distinct tag for each email sent). As soon as one incoming call arrives, the caller ID will reflect the TAG of the call, for you to create your own stats. So, you will know exactly who responds to your emails, when and where.

Should I have to pay any extra fee to use my webphone in my email campaigns?
No. You can use unlimited copies of your webphone image or link.

Can I display my own ads and logo in the webphone?
Yes. See our Customized Section, or contact us.

Can I have my own webphone specially designed to meet my requirements?
Yes. Just contact us.